Card Fraud & Security FAQs
Typically, there is a customer service number for your financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.
- Notify the financial institution and cancel the card account
- Notify each of the three reporting companies about the identity theft so your report can be annotated properly
- Even if you do not see an unusual creditor on their report you should formally write to advise of them of the situation
Trans Union www.TransUnion.com
If you do not know the financial institution, we recommend that you may want to order a credit report form one of the three nationwide credit reporting agencies. For more information go to ftc.gov and click on credit reports.
Specific to card breaches, we encourage you to contact your financial institution for the most up to date information. Typically there is a customer service number on the back of each card for your financial institution that you can call.
Specific to card breaches, MasterCard cannot determine which merchant transaction caused a card breach since this data is not generally provided to us. We encourage you to contact the financial institution that issued your MasterCard card for the most up to date information. Typically, there is a customer service number on the back of each card that you can call.
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