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No Cash? No Problem.


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Your Visa card is so much more than an ATM card – it’s your key to safe, convenient payments – every day, everywhere.
Visa cards are widely accepted at merchants across Egypt and abroad. It’s not only for expensive, high-value purchases but also for your every day spending:
·         Grocery shopping
·         In the pharmacy
·         Mobile bill payment
·         Your morning coffee
·         Lunch-time take-away
·         Online shopping and much more

Wave goodbye to cash!
Here’s the plus side. Visa has much more to offer you than cash!
·         Convenience
You no longer have to waste time standing in ATM queues. Simply pay with your Visa card at the till or check out point – it’s as quick as keying in your PIN and waiting for the approval
·         Security

A Visa card is far safer than carrying cash around. If your Visa card gets lost or stolen, you can immediately report it with Visa or your bank and have the card blocked. Visa also monitors and detects suspicious and fraudulent transactions on your account.
Learn more on how to keep your cardsafe!
·         Money Management
You will have a record of all your transactions and payments on your bank statement, which will show the merchant’s name and transaction amount - allowing you to keep track of your spending and stay on target with your budget. Your Visa card offers you the ability to control your budget and manage your money.
So don’t delay. Make the change to paying conveniently, easily and safely, today – every day and everywhere.
·         Name drop what your Visa card can shop to win!
This shopping challenge, should you choose to accept it, requires lots of speed and heaps of imagination. Want to know what we have in store for our Visa cardholders in Egypt? Then wave boredom goodbye and follow the fun all the way to our social media channels.

There are two ways to win a US$1,000 Visa Gift Card:

Between 6th – 13th May

Use the hashtag #cash2card to tweet about the everyday items you can buy with your Visa Card on twitter (as many as you can fit in 140 characters). Don’t forget to tag @visamiddleeast

Between 13th May – 5th June

Film yourself naming items you can purchase with your Visa Card (as many as you can say in 15 seconds). Upload your video on Twitter, Facebook or Instagram channels using the hashtag #cash2card for a chance to win. Don’t forget to tag @visamiddleeast and set your post settings to public so that everyone can see what you can buy.
Cash, be gone!

Click here for terms and conditions
Your Visa card offers you more than money!
Benefit from an array of exclusive offers that only Visa can bring you!



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Card Fraud & Security FAQs


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Q: I received an email/phone call from MasterCard about my account but it appears to be a scam or a phishing email. What do I do?
A: MasterCard will never solicit personal or account information from a cardholder and we suspect that the information you received is fraudulent. Consumers should always safeguard their personal information and refrain from responding to suspicious email/phone scams. If you suspect fraud on your account, please contact your issuing bank immediately to report it. We would appreciate if you could forward the original email to stopit@mastercard.com so that we may investigate.
Q: Someone called to offer a lower rate on my MasterCard but it seems to be a scam
A: Please be advised that MasterCard does not attempt to contact individuals to request personal information, including credit or debit card account information. If you receive an unsolicited phone call, email, text message, or social media request from an individual claiming to be a MasterCard representative: DO NOT RESPOND. MasterCard cardholders should always safeguard their personal information and not respond to any suspicious emails or other inquiries. If you are a victim of a phishing attack and believe your account information may have been compromised, please contact the bank or financial institution that issued your credit or debit card to report the incident.
Q: I believe fraudulent purchases were made on my MasterCard card account
A: If you believe that a transaction posted to your MasterCard card account is fraudulent you should immediately contact the financial institution that issued your MasterCard account and report your concerns.
Typically, there is a customer service number for your financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.
Q: I know who has committed fraud on my MasterCard account
A: If you believe that you possess information about a person who has committed fraud by using your MasterCard without your permission, please contact the financial institution that issued your card. Financial institution contact information can be located on the back of your card, or on a monthly billing statement.
Q: I believe someone has applied for a MasterCard card in my name
A: Since MasterCard does not issue MasterCard cards we are not able to tell you if an account was opened in your name. You should contact immediately the financial institution that issued the account, and you :
  • Notify the financial institution and cancel the card account
  • Notify each of the three reporting companies about the identity theft so your report can be annotated properly
  • Even if you do not see an unusual creditor on their report you should formally write to advise of them of the situation
The credit reporting companies that may be contacted using the following web addresses:
Equifax         www.Equifax.com
Trans Union  www.TransUnion.com
Experian       www.Experian.com
If you do not know the financial institution, we recommend that you may want to order a credit report form one of the three nationwide credit reporting agencies. For more information go to ftc.gov and click on credit reports.
Q: There was a breach on my account and I received a new card
A: MasterCard appreciates the concern and diligence you are taking to protect your finances as it relates to MasterCard cards and the inquiry regarding a card account breach that has impacted you directly. We do take each card breach occurrence very seriously and work closely with investigative agencies.
Specific to card breaches, we encourage you to contact your financial institution for the most up to date information. Typically there is a customer service number on the back of each card for your financial institution that you can call.
Q: Please provide the name of the merchant where my card account was compromised
A: MasterCard appreciates the concern and diligence you are taking to protect your finances as it relates to credit cards and the inquiry regarding a card account breach that has impacted you directly. We do take each card breach occurrence very seriously and work closely with investigative agencies. Additionally, MasterCard has stiffened penalties to processors to help ensure each of these companies protects cardholder data with extreme care and diligence.
Specific to card breaches, MasterCard cannot determine which merchant transaction caused a card breach since this data is not generally provided to us. We encourage you to contact the financial institution that issued your MasterCard card for the most up to date information. Typically, there is a customer service number on the back of each card that you can call.
Q: Questions not answered here
A: If your question is not listed among the previous topics and questions, your best option is to contact the financial institution that issued your account as only they hold account specific and unique information. Typically there is a customer service number for your financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center toll free at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.
If you believe that your question can only be answered by MasterCard:
If you believe that your question can only be answered by MasterCard, Click here to submit your question.
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Transaction Support FAQs


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Q: How do I dispute a charge?
A: Please work through your card issuing bank to dispute a charge. Only your bank holds your specific and unique information including what rights you have to file disputes. The dispute process agreed to by banks that issue MasterCard accounts or process MasterCard transactions is set up to allow the banks to manage disputes with cardholders and merchants in a formal manner.
For Issuer and Merchant guidelines for disputes refer to MasterCard's Chargeback Rules:
www.mastercard.com/us/merchant/pdf/TB_CB_Manual.pdf
For a Merchant fact sheet on avoiding chargebacks visit:
www.mastercard.com/us/merchant/pdf/Avoiding_Chargebacks_Tips.pdf
Q: I never received an item purchased online or by telephone
A: If you purchased an item that was not delivered to you, or the incorrect item was sent, you should speak initially with the merchant to resolve the situation. If you and the merchant cannot agree to a resolution and you want to file a disputed transaction, this must be done directly with the financial institution that issued your MasterCard card to you.
Typically, there is a customer service number for you financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.
Q: I purchased an item, but was sent the wrong item
A: If you purchased an item but were delivered the wrong product, we recommend that you speak initially with the merchant to resolve the situation. If you and the merchant cannot agree to a resolution, and you want to file a disputed transaction, this must be done directly with the financial institution that issued your MasterCard card to you.
Typically, there is a customer service number for your financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.
Q: I want a refund from a business that has filed bankruptcy
A: To seek a refund from a business that has filed bankruptcy, but you are unable to locate the business, you can file a disputed transaction.
Typically, there is a customer service number for your financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.
Q: The financial institution that issued your MasterCard card said that MasterCard denied my dispute
A: If your dispute case was denied, the financial institution that issued your MasterCard card will be able to explain the reason. Typically, there is a customer service number for your financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.
Q: Questions not answered here
A: If your question is not listed among the previous topics and questions, your best option is to contact the financial institution that issued your account as only they hold account specific and unique information. Typically there is a customer service number for your financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center toll free at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.
If you believe that your question can only be answered by MasterCard:
If you believe that your question can only be answered by MasterCard, Click here to submit your question.
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